Cooper Ratings and Reviews

Star ratings and reviews are ways to give patients and caregivers more context to better understand physician and provider performance so that they can make informed health care decisions.

How do you obtain ratings and reviews?

We publish comments and ratings from our CG-CAHPS (Clinician and Group Consumer Assessment of Healthcare Providers and Systems) Patient Experience Survey. CG-CAHPS was developed by the Agency for Healthcare Research and Quality to help health care organizations improve patient care. Every Cooper patient who has an outpatient office visit with one of our doctors or advanced practice providers receives this survey. Because we use actual survey results, you can be assured that the comments you see have been left by verified patients.

How are the star ratings calculated?

We use the “Rate the Provider” question in our Patient Experience Survey to calculate the star rating for each physician and provider. Patients may select any response from 0 to 10 for this survey question, which reads: "Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?"

Responses are converted to a 0 to 5 scale, with 5 stars being the best score, and applied consistently to all providers.

How do you protect patient information?

Patient comments received on our survey are reviewed to remove or redact any protected health information (PHI), personal or identifiable information, and inappropriate content. Patient names are never displayed.

How often are ratings and reviews updated?

Both star ratings and comments are updated quarterly to display the rating results and reviews for the last four quarters.

Why doesn’t everyone have ratings and reviews?

CG-CAHPS surveys are limited to physicians and advanced practice providers who see patients in an ambulatory (outpatient office) setting. This is why you won’t see ratings for doctors or providers who only attend to patients in hospital-based settings, like our inpatient units, emergency department, urgent care centers, and surgery center. It is also why you won’t see ratings for therapists, social workers, or other allied health care team members.

In addition, so that we can ensure that the data we publish are statistically valid, physicians and providers with fewer than 30 surveys in a 12-month period are also excluded. 

How can I provide a review or rating?

On behalf of Cooper University Health Care, Press Ganey distributes CG-CAHPS surveys to patients who visit a Cooper doctor or advanced practice provider in an outpatient office. Surveys are distributed by mail or by email to every patient who gives an email address. If you receive a survey, please be sure to fill it out completely so that we can reflect your experience in our ratings.

We hope that this information about our Cooper medical staff is helpful to you as you make decisions about your care.