Complex Care Program

The Complex Health Team Is Here for You

Our Population Health Care Coordinators and Health Advisors offer innovative care coordination services to our patients treated by Cooper Primary Care. Population Care Coordinators are registered nurses who help create a personalized clinical care plan with you and your caregiver. Health advisors who are certified in health, wellness, and diabetes coaching advise and guide you to develop self-care skills. The Complex Care Team supports your health needs throughout the time you are enrolled in the program and communicates with your primary care provider regularly to update them on your health progress.

How Can We Help You Take Control of Your Health

  • Create health goals and skills to help you improve your health outcomes.
  • Discuss the importance of preventative health including, but not limited to the following:
    • Breast and colorectal cancer screening.
    • Diabetes awareness/prevention.
    • High blood pressure control.
    • Smoking and tobacco cessation.
  • Identify and address clinical, social, educational, and behavioral health care gaps.
  • Provide education on chronic diseases including, but not limited to the following:
    • Diabetes.
    • Asthma.
    • Heart health and stroke prevention.
    • Chronic obstructive pulmonary disease.
    • Other chronic conditions.
  • Review your medication lists.
  • Provide support navigating the health system including but not limited to the following:
    • General appointment scheduling.
    • Referral requests.
    • Connecting you to the appropriate health and community resources.

How to Contact Us

For more information and referral inquiries, please contact your Cooper primary care provider.

Patient Testimonials

"I was certainly pleased when my health advisor contacted me to discuss my health issues, she is a delight. In my recovery process after back surgery, she was wonderful and each positive step I took she cheered me on. It’s a great program for someone like her to help with doctor's communications and liaisons to get the help I needed. She's a super Star!”

“Complete piece of mind knowing I was going to receive the phone calls. Plus, I was able to contact the nurse before and easier rather than waiting for a return call from the office. Very satisfied with this program.”

Provider Testimonial

"As primary care physician, you can get discouraged on patients who discontinue engaging in their health. The health advisor’s compassion and dedication to the patients is an inspiration. It acts as a surge of emotional energy to reconnect them to care to help them move forward."